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Familybox.store Gift Card Terms and Conditions

Tarjetas de Regalo FamilyBox (Gift Card) - FamilyBox.Store enviar a venezuela ship to venezuela supermercado online venezuela online supermarket
  1. Use of the Gift Card
    • The Familybox.store gift card is valid exclusively for purchases in our online store: www.familybox.store.
    • The gift card cannot be exchanged for cash or used to purchase another gift card.
  2. Activation and Expiration
    • The gift card will be activated at the time of purchase.
    • Gift cards have no expiration date and can be used at any time.
  3. Balance and Inquiries
    • The balance of the gift card can be checked by making a request through the chat on our website familybox.store or through our service channels (Whatsapp, Instagram and Facebook).
    • Unused balance will remain available for future purchases.
  4. Loss, Theft or Damage
    • Familybox.store is not responsible for lost, stolen or damaged gift cards. Gift cards will not be replaced if lost or stolen.
    • It is recommended to treat the gift card as cash.
  5. Limitations of Use
    • The gift card cannot be used to make installment payments.
    • The gift card is not valid for discounted purchases or promotions unless otherwise noted.
  6. Returns and Refunds
    • Purchases made with gift cards are subject to our return policy . Any refunds for returned items will be credited back to the gift card used for purchase.
    • In the event of a return of an order partially paid for with a gift card and another payment method, the alternative payment method will be refunded first and the remaining balance will be refunded to the gift card. 
    • If the gift card was purchased through one of our partners, the refund must be processed through the partner.
  7. Modifications
    • Familybox.store reserves the right to modify these terms and conditions at any time without prior notice. The modifications will be effective upon publication on our website.
  8. Contact
    • For any questions or issues related to gift cards, please contact our customer service via email: contacto@familybox.store.
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