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Frequently asked questions about our service
In this section you can read the most frequently asked questions from our customers:
Orders and shipments:
How long will my order be dispatched?
If the destination of your order is Caracas, it will be delivered the same day if you place the order before 11:00 a.m. from Monday to Friday. Orders placed during the weekend will be delivered on Monday in Caracas.
If the destination of your order is within the country, it will be dispatched the next business day and the delivery time is 3 to 4 business days.
How can I register as a customer?
You can register when placing an order, the data you enter in the checkout forms will be used to create your account.
How can I change the delivery address of my order?
If you place an order and it has not yet been dispatched, you can write to us at contacto@familybox.store indicating the delivery information and we will take care of adjusting your order. Keep in mind that this request must come from the email that is registered in our system.
If the order has already been dispatched, we will do our best to redirect it to the new address, however we cannot guarantee that the address will be changed. Additionally, additional charges may be incurred due to additional redirection of the package.
What is the delivery time?
Our delivery times in Caracas are the same day if the order is placed from Monday to Friday before 11:00 AM. If the order is placed during the weekend, it will be delivered on Monday.
If the destination of your order is within the country, it will be dispatched the next business day and the delivery time is 3 to 4 business days.
Will you save my credit card information?
If you use credit cards as a payment method to pay for your orders, your payments will be processed directly by Paypal in a pop-up window controlled by Paypal. FamilyBox does not have access to your card information, nor to the access code to your Paypal account, therefore we do not save or copy information about your payment methods.
How can I make sure that my order will be delivered?
We have more than 5 years in the market offering a reliable service, you can visit the reviews section to check the satisfaction of our buyers.
Do you deliver orders to other countries?
FamilyBox specializes in shipping food and other items throughout Venezuela. You can make your purchases from any country in the world, and the delivery will always be in Venezuela.
At the moment we do not offer delivery to countries other than Venezuela.
Will my orders arrive in one or several packages?
Normally we group all the items in your order in as few boxes as possible to optimize shipping.
If you have a special requirement, such as that we group only some products and that others go in an additional package, please specify it in the observations field of the purchase form.
You can also contact us through the email contacto@familybox.store, or in our instagram account, doing click here
I want to suggest a product
If you think that there is a product that we should offer in FamilyBox, we will be very grateful for your feedback and we will do everything possible to include the products that you want to send to Venezuela. Write to us at contacto@familybox.store and we will take note of your suggestions.
Help and Support
My order arrived incompleteIf any of the items in your order were missing when you received your order, please write to us at contacto@familybox.store indicating the missing items, photos of the box. Once your email is received and your claim has been verified, we will resend the missing items as soon as possible.
My order box is damaged, what should I do?
In some cases, the boxes may suffer some external damage, however, this does not mean that the items have suffered damage. In these cases, we ask you to open the box carefully, and count the items, which must correspond to your order. If there are shortages, please let us know.
I have had a problem with the person who made the delivery
If you experience any inappropriate treatment by the person in charge of making the delivery, please notify us immediately, and we will issue a report to TEALCA. This does not mean that TEALCA will apply any immediate solution, but your report will enter into the improvement statistics and they will apply measures at some point in the future.
How can I receive support?
If you require any help with your orders other than the situations specified in this section, contact us via email contacto@familybox.store or write to us by whatsapp by clicking here indicating your contact information, telephone number and whatsapp and we will answer you as soon as possible.
Check our food combos for delivery in Venezuela
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Original price $0.00 - Original price $0.00Original price $0.00$80.00$80.00 - $80.00Current price $80.00Family Mix - Combo
This bundle contains: 2 BREAD FLOUR 2 Primor classic rice 1 Kg. 1 Corn Oil Mazeite 1Lt. 1 Primor Long Pasta 1kg. 1 Heavy Margarine 500gr. 1 Powder...
View full detailsOriginal price $0.00 - Original price $0.00Original price $0.00$80.00$80.00 - $80.00Current price $80.00 -
Original price $20.00Original price $20.00 - Original price $20.00Original price $20.00Current price $18.00$18.00 - $18.00Current price $18.00
Family Nuts and Raisins - Combo
This combo contains: Members Mark Mixed Nuts 964 gr Sun Maid Raisins 907 gr Walnuts and raisins, an irresistible mix as a snack, a healthy snack ...
View full detailsOriginal price $20.00Original price $20.00 - Original price $20.00Original price $20.00Current price $18.00$18.00 - $18.00Current price $18.00Sale -
Original price $16.00Original price $16.00 - Original price $16.00Original price $16.00Current price $12.80$12.80 - $12.80Current price $12.80
Family Choco - Combo
This combo includes: 1 Hersheys, Milk Chocolate – 43gr 1 Hersheys, Cookies and Cream – 43gr 1 Kit Kat – 42gr 1 Snickers – 49,9gr 1 Twix – 50,7gr 1...
View full detailsOriginal price $16.00Original price $16.00 - Original price $16.00Original price $16.00Current price $12.80$12.80 - $12.80Current price $12.80Sale -
Original price $68.00 - Original price $68.00Original price$68.00$68.00 - $68.00Current price $68.00Family Creole - Combo
This combo includes: 3 Flour BREAD 1 Kg 2 Aceite Mazeite 1lt 1 Heavy Margarine 500gr 2 Prime Rice 1Kg 1 Toddy Powder 400gr 1 Avena Quaker 1 Pampero...
View full detailsOriginal price $68.00 - Original price $68.00Original price$68.00$68.00 - $68.00Current price $68.00 -
Original price $54.00Original price $54.00 - Original price $54.00Original price $54.00Current price $48.60$48.60 - $48.60Current price $48.60
Family Breakfast - Combo
This bundle contains: 1 soda crackers 793gr 1 Smuckers strawberry jam 907 gr 1 Heavy Margarine 500gr 1 Mixture for cachapas 500gr 1 Members Mark P...
View full detailsOriginal price $54.00Original price $54.00 - Original price $54.00Original price $54.00Current price $48.60$48.60 - $48.60Current price $48.60Sale
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