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Frequently Asked Questions

Orders and dispatches:

How long will my order be dispatched?
Normally our orders are dispatched the next day at the latest.

How can I change the delivery address of my order?

If you place an order and it has not yet been dispatched, you can write to us at indicating the delivery information and we will take care of adjusting your order. Keep in mind that this request must come from the email that is registered in our system. If the order has already been dispatched, we will do everything possible to redirect it to the new address, however we cannot guarantee that the address will be changed. Additionally, additional charges may be incurred due to additional redirection of the package.

What is the delivery time?
Our delivery times in Caracas can last up to 2 business days, and in most cities in the interior of Venezuela, it can take up to 5 business days.

Will you save my credit card information?
If you use credit cards as a payment method to pay for your orders, your payments will be processed directly by Paypal and Stripe in a pop-up window controlled by Paypal. FamilyBox does not have access to your card information, nor to the access code to your Paypal account, therefore we do not save or copy information about your payment methods.

How can I make sure that my order will be delivered?
Your purchase is protected by PayPal and Stripe. In the event of any breach by FamilyBox, Paypal would refund your entire purchase. 
For your greater peace of mind, you can visit the section of opinions of our clients so that you can know their testimonials and experiences with our service.

Do you deliver orders to other countries?
FamilyBox specializes in shipping food and other items throughout Venezuela. You can make your purchases from any country in the world, and the delivery will always be in Venezuela. At the moment we do not offer delivery to countries other than Venezuela.

Will my orders arrive in one or several packages?
Normally we group all the items in your order in as few boxes as possible to optimize shipping.
If you have a special requirement, such as that we group only some products and that others go in an additional package, please specify it in the observations field of the purchase form.
You can also contact us through the email, or in our instagram account, doing click here

I want to suggest a product
If you think that there is a product that we should offer in FamilyBox, we will be very grateful for your feedback and we will do everything possible to include the products that you want to send to Venezuela. Write to us at and we will take note of your suggestions.

How can I pay for my orders?

  • Paypal: You can pay with Paypal balance, or with credit cards processed by Paypal.
  • Credit cards: You can pay with credit cards by selecting this option when completing your purchase.
  • Zelle: Select this option at the time of completing your purchase and we will send you the instructions.

For other payment methods, write to us at


If the delivery address of your order is in Caracas, we will deliver within the next business day, if the delivery address of your order is in any other destination, delivery time could take up to 4 business day, depending on the destination. Destinations like Margarita Island, San Cristobal, San Fernando de Apure, could be delivered in up to 6 business days.


Yes! We think about your security, so once you complete your order you will receive an email with the shipping number with which you can follow up on TEALCA‘s website.


You can write tocontacto@familybox.storeor write to our live chat and we will respond to your request as soon as possible.


Use this section to welcome customers to your store, say a bit about your brand, or share news and seasonal promotions.

Flat rate Shipping cost

We offer a flat rate cost of 6.99$ for shipment to any of our destinations..

No hidden fees

Your relative or friend won't have to pay a dime when receiving your order.

Buy from anywhere

No matter where you are, we will deliver your order in Venezuela.

100% secure payment

PayPal / MasterCard / Visa Secure checkout, guaranteed delivery.

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