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Return policy
At Familybox.store, we strive to provide high quality products and excellent customer service. However, we understand that sometimes it may be necessary to return a product. Below, we detail our returns policy for all orders delivered in Venezuela.
1. General Conditions for Returns
- Return Period: We accept returns within 30 days of receiving the product.
- Product Condition: Products must be unused, in their original condition and in the original packaging. Items must include all original labels, manuals and accessories.
- Exclusions: Returns of personalized products, perishable products or products on sale will not be accepted, except in the case of manufacturing defects.
2. Return Process
- Return Request: To initiate a return, please contact our customer service via email: contact@familybox.store. Include your order number, reason for return, and photos of the product if necessary.
- Return Authorization: Once the request is approved, we will provide you with a return authorization number and instructions for shipping the product.
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Product Shipping: You must send the product to the returns address:
Familybox.store, 7490 NW 54TH ST, MIAMI, FL, 33166-4811, USA.
Return shipping costs will be the responsibility of the customer, except in the case of defective products or shipping errors.
3. Refunds
- Refund Process: Once the returned product is received and inspected, we will notify you by email about the status of your refund. If approved, the refund will be processed and automatically applied to your original payment method.
- Processing Time: Refunds may take between 5 to 10 business days to be processed and reflected in your account, depending on the policy of your bank or payment provider.
- Partial Refunds: In the event of a return of an order partially paid for with a gift card and another payment method, the alternative payment method and the balance will be refunded first. remaining to the gift card.
4. Defective or Damaged Products
- Immediate Report: If you receive a defective or damaged product, please contact us immediately at contact@familybox.store with a detailed description of the problem and photographs of the damage.
- Replacement or Refund: Once the defect or damage is verified, we will offer you a replacement of the product at no additional cost or a full refund, including shipping costs.
5. Contact
- Customer Service: For any additional questions about our returns policy, please contact us at contact@ familybox.store. We are here to help you and make sure your experience with Familybox.store is satisfactory.
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