What are the delivery times for my orders in Venezuela?
If the delivery address of your order is in Caracas, we will deliver the same day if the order is placed from Monday to Friday.
If the delivery address of your order is in any other destination, the delivery time could take up to 5 business days and up to 7 days for remote destinations.
Can I send items other than those offered by FamilyBox to Venezuela?
We will assist you in the process of creating an account with TEALCA and sending all kinds of packages to Venezuela, you can also make purchases online at Amazon.com and TEALCA is in charge of sending them to the address that you indicate in Venezuela.
I need a special product or service for a relative in Venezuela, can you help me?
If you need any additional help not related to your order or make a change to your order, modify products, add a card, or any other requirement, write to us at firstname.lastname@example.org or write in our live chat, and we will help you with whatever you need.